Refund Policy
Last updated: May 2025
Refund eligibility depends on the type of product or service purchased. Please read the guidelines below carefully before enrolling.
General Guidelines
- Not-yet-started courses: If a course has not started, you may request a refund before the scheduled start date.
- Live group classes and sessions: Once a live class, group session, or one-on-one coaching session has started, refunds may not be available.
- Digital products and materials: Downloadable materials, practice question packs, PDF guides, and recorded content may be non-refundable once delivered or accessed.
- Missed classes: Missed classes do not qualify for refunds, but rescheduling may be considered when possible.
- How to request: All refund requests must be submitted by email to monica_jiang@hotmail.com with your name, payment details, and reason for request.
Review Process
We reserve the right to review refund requests on a case-by-case basis. Approved refunds will be processed within 7–14 business days through the original payment method.
Contact Us
If you have questions about our refund policy or want to submit a request, please contact us at monica_jiang@hotmail.com.
退款政策
最后更新：2025年5月
退款资格取决于你购买的产品或服务类型。报名前请仔细阅读以下规则。
一般规则
- 尚未开始的课程：如果课程尚未开始，你可以在课程开始前申请退款。
- 直播小班课和辅导课：一旦直播课程、小班课或一对一辅导已经开始，可能无法退款。
- 数字产品和学习资料：可下载资料、题库包、PDF 指南和录播内容，一旦交付或访问，可能不支持退款。
- 缺席课程：缺席课程通常不构成退款理由，但在条件允许时可考虑重新安排课程。
- 如何申请：退款申请需通过 Email 提交至 monica_jiang@hotmail.com，并提供姓名、付款信息和退款原因。
审核流程
我们保留按具体情况审核退款申请的权利。已批准的退款将在 7–14 个工作日内通过原始付款方式处理。
联系我们
如果你对退款政策有疑问或希望提交退款申请，请发送邮件至 monica_jiang@hotmail.com。
